LKB Accountants Pty Ltd (referred to as “LKB Accountants” or “us” or “we” or “our”), has formulated this privacy policy (the “Privacy Policy”) to demonstrate its strong dedication to the privacy of LKB Accountants’ contacts, customers, suppliers, and prospective employees (“you” and when pertaining to you, “your”), and to comply with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth) (the “Privacy Act”).

Personal Information, as per the Act, refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable:

(a) whether the information or opinion is accurate or not; and

(b) whether the information or opinion is recorded in a tangible form or not.

This Privacy Policy is applicable to Personal Information collected by LKB Accountants.

This Privacy Policy does not extend to:

1. acts or practices of LKB Accountants that are directly associated with employee records of current or former employees; and
2. the collection and management of personal information not covered by the Act. LKB Accountants will update this Privacy Policy as necessary. In the event of changes, they will be published on LKB Accountants’ website to keep you informed about the types of information collected, how it may be utilized, and under what circumstances it may be disclosed by LKB Accountants.

If at any point LKB Accountants is legally obligated or permitted under the Privacy Act to divulge information about you or your organization, LKB Accountants must fully cooperate. For instance, where LKB Accountants have reasonable grounds to suspect unlawful activity or serious misconduct related to their functions or activities, or in response to a subpoena, discovery request, or court order.

Personal Information Collected and Held

The types of Personal Information that LKB Accountants may collect include:

• contact details such as name, job title, address, email address, mobile number, landline number, and fax number;
• information pertaining to your circumstances and affairs (e.g., assets, liabilities, income, expenditure, employment details, and history) relevant to the matters in which LKB Accountants are engaged by you;
• details about our interactions with you and your participation in seminars and promotional events organized by us;
• if you are a prospective employee, information about your qualifications, skills, and work experience;
• and/or if you are a supplier or potential supplier, information about your business skills, services, products, and prices.

LKB Accountants collect Personal Information through various means, including when:

• you reach out to us with a query or inquiry;
• you engage us to provide Financial and Taxation, Audit, Business Advisory, and/or System Support Services to you;
• you attend a seminar or event hosted or presented by LKB Accountants;
• our clients provide information regarding related and adverse parties relevant to the advice or services provided by LKB Accountants;
• LKB Accountants conduct a search or investigation;
• and/or LKB Accountants obtain Personal Information from their alliance partners and third parties, but only with your authorization or when you knowingly provide such information to us. Any information provided in this manner will be safeguarded in accordance with the Privacy Act.

 
Use of Personal Information

LKB Accountants collect this information to:

• efficiently provide you with the services you engage us for;
• communicate with you and address your requests;
• hire competent and diligent personnel;
• complete internal reporting;
• and/or keep our clients and other third parties informed about our services and industry updates.

Without this information, we may be unable to deliver our services to you.

LKB Accountants will only collect, retain, and utilize the information for the specified purpose unless you have consented to an alternate use.

LKB Accountants also utilize the Personal Information to send you requested information (via email or post). If you receive material you did not request or no longer wish to receive, such as marketing material, you can contact lachie@lkbaccountants.com.au to opt out of these services.

Disclosure of Your Personal Information by LKB Accountants

Unless required by law or under the Privacy Act, LKB Accountants will not sell, rent, trade, or otherwise provide third parties with any Personal Information obtained from you without your consent.

LKB Accountants utilize various third-party service providers to ensure you receive quality and efficient services and to manage our internal business systems. This means that individuals and organizations outside of LKB Accountants may have access to Personal Information held by us and may collect and use it on our behalf and with our permission.

Examples of these individuals and organizations include independent contractors and consultants, off-site security storage facilities, information technology and software providers, and debt collection agencies.

LKB Accountants employ third-party software systems as part of our service delivery to you. Some of these systems store data on servers located in the United States, United Kingdom, Philippines, Indonesia, and Singapore. Your data is always under LKB Accountants’ control, and as further discussed below, LKB Accountants have implemented reasonable security measures to safeguard your privacy.

LKB Accountants may, at times, compile aggregate (i.e., non-individual) reports incorporating some details from the Personal Information. These reports are for use by our business partners and do not contain any personally identifiable information.

How Will LKB Accountants Protect Your Personal Information? 

LKB Accountants employ reasonable physical, technical, and administrative safeguards designed to prevent the loss, misuse, unauthorized access, alteration, and/or disclosure of Personal Information under our control.

These security measures include:

• Restricted access to Personal Information;
• Firewalls to protect servers and workstations;
• Data encryption;
• and Confidentiality clauses in all employee agreements.

Correcting and Updating Your Personal Information

You can contact LKB Accountants to access, correct, or update your Personal Information. Unless LKB Accountants are bound by confidentiality obligations or other restrictions on providing access to the information and are permitted to deny access under the Privacy Act, we will endeavor to make your information available to you within 30 days. Circumstances where LKB Accountants may refuse access to your personal information include:

• Access would be unlawful;
• LKB Accountants reasonably believe that granting access would pose a serious threat to the life, health, or safety of any individual, or to public health or safety;
• Access would unreasonably impact the privacy of others;
• The information could reveal the intentions of a party in negotiations;
• Access could prejudice the taking of appropriate action in relation to unlawful activity; and/or
• Access could reveal evaluative information in a commercially sensitive decision-making process.

If you request to correct your personal information, LKB Accountants will correct it, or if deemed more appropriate, note your request for amendment of the information on your record.

LKB Accountants will not charge you to request access to your record, but fees may apply to actually provide access depending on the costs associated with obtaining and providing the material.

To address these matters, you can contact LKB Accountants using the contact information provided in the “How to Contact Us” section below.

Complaints

If you have a complaint about how LKB Accountants handle your Personal Information or in relation to your interactions with us regarding your Personal Information, you may contact us via the options outlined below.

How to Contact Us

If you have any inquiries about this Privacy Policy, please contact:

By Mail: Director of Complaints, PO Box 710, BUSSELTON WA 6280
By Email: lachie@lkbaccountants.com.au